About Us
About Us
Welcome to Candles Sniffs & Gifts - Established in 2015. We are based in Peterborough and offer an ever growing range of giftware, sourced locally and internationally. We are specialists in Electric Wax Warmers. In September 2015 we introduced our very own range and due to it's popularity we are always introducing new models and increasing our stock levels. Love Candles? We are an official stockists of two of the most popular candle brands: Village and Goose Creek.
Have an idea of something you'd like us to stock? Please get in touch sales@candlessniffsandgifts.co.uk we'd love to hear from you.
Shipping
If you are based in Peterborough and you would like to collect your order for free you can simply type "collection" in the discount code box at the checkout.
Standard Delivery is just £3.99, this applies to Mainland UK only. If you would like your order delivered outside of this area please contact us for a quote before purchasing.
Need your order urgently? Select Priority Delivery and have your order sent within 1-2 working days, tracked with a signature for just £5.99.
International delivery available - just ask for a quote.
We use a mixture of Royal Mail, Parcelforce and My Hermes to get your order to you safely within the best possible time frame.
If you have any questions regarding shipping please do not hesitate to contact us.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@candlessniffsandgifts.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@candlessniffsandgifts.co.uk.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
